Wednesday, October 16, 2013 Now Accepting Attachments

Good news!  If you thought our workorder system was already great, well, it just got a bit better.  Now, as one of your options when creating a workorder, you have the ability to upload an attachment to your workorder which could allow the tech to resolve your problem much quicker.

Why is an attachment going to help the tech resolve your issue?

If you attach a screenshot of exactly what the problem is, the tech should be able to see, roughly, through your eyes!  This is one of the most difficult obstacles to get over in technical support.  Directions for creating screenshots are provided below:


Alt+Print Screen -> Paste into Paint and then Save the file to desktop.


Command+Shift+3:  This will create a screenshot and automatically store it on your desktop.

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