Wednesday, September 4, 2013

Student Tech Buzz 9/3-9/6

The long weekend ends, and a short week begins!

Today feels like Tuesday, which means all is right in the world because Friday will feel like Thursday.  This week's Student Tech buzz is going to help you get even further ahead by focusing on some peripheral tech information that should help you in your day-to-day tasks here at SU.  
Self Service @ SU
The first week of school has come and gone, and I have no doubt that many of you have found the time to explore your MacBooks and iPads.  When you were setting up these devices, you should have noticed how our Self-Service program works.

If you missed out on that information, no worries, help has arrived.

Self-Service is our own App store within iTunes, and it is already installed on your MacBook and iPad.  Just look through your applications and find it.

It's great for students because the programs that you have access to, from  within Self-Service, cost students nothing.  Before you buy any additional software, make sure that it is not currently available in Self-Service
Where to Find IT Help

With our campus being so lavishly decked-out with technology comes the inevitable issue.  When these issues arise they can be frustrating and problematic. The last thing you need to add to your mounting frustration is confusion about how to resolve whatever issue you may have.

So let's make sure you are on the same page.  Let's talk about where to find the appropriate IT help.

If you have time to get immediate technology assistance, stop by the help desk.  The IC Help Desk staff is knowledgeable, friendly, and motivated to help you resolve any tech issues you may have.
Location: Howe Hall (Room 112)
Phone: 540.665.5555

If you happen to be at our Health Professions Building or our Northern Virginia campus, you are in luck because both sites also have a Help Desk!

Are you too busy right now to go to the Help Desk?  No problem.  Just Submit a Work-Order and while you are accomplishing whatever tasks you must, somebody will begin working on your issue to get you back up and running in no-time
If you have issues with Blackboard prior to log in, you need to seek out help from the Help Desk.  
If you have issues with Blackboard after log in, you need to submit a work order to receive help.
Reporting Weak Wireless Signal
Have you experienced continuous weak wireless connection at a specific location on SU's campus?  We want to know about it!  Please note the exact location and fill out a "Wireless or Network Issue Log" form.  Make sure to be as specific as possible.  For example:

Every time I sit at the end of my bed and face South by Southeast while my roommate is playing Fifa and microwaving a bowl of Ramen , my wireless seems to slow down to a crawl and my MacBook indicates low signal strength.

To get to the "Wireless or Network Issue Log" form without following the link posted above, follow these instructions:
  • Log into Blackboard
  • Click the "Tech Support" tab
  • Click the "Log Wireless or Network Issue" link from the "Tech Support" home page

Keep in mind, this is only for weak wireless connection and/or network issues.  If you are having problems with your computer connecting to the wireless network, or it seems to always want to connect to the wrong wireless network, that is a topic to bring up at the IC Help Desk.

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