|No, you can't use force powers to fix you MacBook|
Today's blog is all about mitigating as much of that IT frustration as possible. So, together, let's all take a collective deep breath, exhale, stretch-out something sore, and get ready to sift through the turbid haze of IT assistance. Once you learn how to get help efficiently, tech problems become way less worrisome. So let me share with you some tremendous SU resources.
|This poor lil fella probably just needed some IC Help Desk love|
What to do when problems arise:
Depending on the nature of your current situation, you might want to take a few different actions. So stop and think about what is going to work best for you and your schedule.
- Go to the Help Desk if you are on campus and have a few spare moments, you can strut over to Howe Hall room 112 and get immediate assistance.
- Submit a work order if you find that you are so slammed that you could not possibly make it to Howe Hall. While your busy life is taking place, somebody in IC can help you handle your inquiry from behind the scenes without you waiting around.
IC Help Desk
Howe Hall: Room 112
If you happen to be at our Health Professions Building or our Northern Virginia campus, you're in luck because both sites also have a Help Desk
Additional IC resources:
In the rear entrance of the Smith Library, you can access the Institutional Computing office and find a gentleman by the name of Devon Taylor at the first office on the right. Devon's job is to help SU users interface better with technology. If you're curious about how to make Gmail work a little bit more efficiently or need to know how to use your iPad more effectively, then Devon is going to be a great resource for you.
If you have issues with Blackboard prior to log in, you need to seek out help from the Help Desk. If you have issues with Blackboard after log in, you need to submit a work order to receive help.