|Ask Tristan, "How can I Blackboard Better?"|
Tristan's offical job title is, "Technology Liaison." Essentially he will be a resource for a lot of your Blackboard needs. In fact, if you ever need help, Tristan might be one of the folks answering your Web Help Desk inquiries as well.
A brief refresher about the Web Help Desk from July 22nd's blog.
To report an issue to Institutional Computing make sure to submit a Help Ticket, here is how:
1.Go to workorder.su.edu
2.Login with your SUnet Username and Password
3.From the Help Desk page, select the correct Request Type in the drop-down list
4.From the second Request Type tab, select the correct Request Item
5.From the third Request Type tab, select the type of Help Needed
6.Enter all applicable fields, including Subject, Request Detail, and Location. In the Request Detail section, please include specific information about your issue, including where and when the issue occurred, what you need fixed, and the time sensitivity of the issue
7.Please select the correct Asset under, My Assets
8.When you have entered all the necessary information for the ticket, choose Save at the bottom of the page
Eventually Tristan will be a common sight around our campus as he will be tasked with going to our various halls and assisting with Blackboard matters anyway possible. He is not shy, go up to him and ask him to show you some simple tips and tricks that can save you and your friends valuable time.