Friday, June 7, 2013

ATTN: Mac users running Mountain Lion v10.8.4

Recent security changes released by Apple may prevent Web Conferencing customers from launching Blackboard Collaborate sessions and recordings. Customers using OS X Mountain Lion v10.8.4 will be affected. The security changes no longer allow users to auto-launch JNLP files, instead the user gets a Apple message and forced to click OK. Clicking OK will not auto-launch the session either. 

This issue can be resolved by using one of the following workaround methods:

Workaround 1:

To launch a Web Conferencing session follow the steps below:
  1. Locate the downloaded JNLP
  2. Control-click (or right-click) the file and then click Open. You will then see the Open meeting.jnlp confirmation message (Refer to image 1).

    • Image 1: Open meeting.jnlp confirmation message
  3. Click the Open button at the bottom of the dialogue box to launch your Web Conferencing session (Refer to image 1).
Note: Repeat workaround 1 every time you wish to launch a Web Conferencing session or a recording.

Workaround 2:

  1. Go to your Apple Menu at the top left corner of your computer screen.
  2. Select System Preferences.
  3. Select Security & Privacy (Refer to image 2).

    • Image 2: Security & Privacy window
  4. If necessary, click the lock icon at the bottom left of the Security & Privacy window to make the needed changes (Refer to image 2).
  5. The default selection for "Allow applications downloaded from" is Mac App Store and identified developers. After selecting Anywhere, the confirmation message shown in image 3 below will appear.

    • Image 3: Choose Anywhere confirmation message
  6. Click the Allow from Anywhere button.
  7. You should now see the Open confirmation message shown in image 4 below:

    • Image 4: Open confirmation message
  8. Click the Open button to allow your Web Conferencing session or recording to launch successfully.

Workaround 3:

Session Participants Only 
Join a Blackboard Collaborate session on your iOS mobile device. Please refer to knowledge base article 2474 to learn how.

Further Details

For further information regarding this Apple Security Update, please visit:

No comments:

Post a Comment